Customer bills will increase effective with usage starting on Feb. 1, 2022 and as authorized by the Maryland Public Service Commission will be partially reduced by certain tax benefits. With the rate adjustment and offsets approved by the PSC, the average residential electric bill will increase by $3.28 per month and the average residential natural gas bill will increase by $2.40 per month. See bge.com/myp for details.
If you smell natural gas, leave the area immediately and call BGE at 1-877-778-7798 or 1-800-685-0123.
For downed power lines, stay away from the area and call BGE at 1-877-778-2222 or 1-800-685-0123.
Representatives are available 24 hours a day, 7 days a week.
Do not report an electric or natural gas emergency via email or online request. All requests are processed in the order in which they are received. It may take 48 business hours.
Contact Us Online
Residential: 1-800-685-0123 Best Times to Call
General: P.O. Box 1475 Baltimore, MD 21203 Payment: P.O. Box 13070 Philadelphia, PA 19101-3070
Special Needs Customers: 1-410-783-5926BGE Smart Energy Savers Program®: 1-877-685-SESP (1-877-685-7377)Peak RewardsSM: 1-888-309-PEAK (1-888-309-7325) Outdoor Lighting:1-410-470-9446 or 1-800-685-0123Tree Trimming:1-800-685-0123Construction and Remodeling:1-800-233-1854Builders and Contractors:1-800-233-1854
Get access to your account 24/7 without having to wait in line or on hold. With an online account, you can view and pay your bill, update your personal information, start, stop or transfer your service, enroll in Paperless eBill, Automatic Payment or Budget Billing, report an outage or check your outage status.
Sign In
Lights out? Let us know! You can quickly and easily report your outage online, via text message, or by calling customer service at 1-877-778-2222. The online services and phone number are available 24 hours a day, 7 days a week. You may also visit Check My Outage Status or View Outage Map.
Report Online
There may be utility lines under the ground that you are not aware of. Before you dig or drive equipment into the ground, you must contact Miss Utility at 811 so that utilities can mark their utility lines. Learn more.
Connect with us anytime using our Chatbot "Eli" by clicking the blue chat icon on the bottom right of your screen. A Live Chat agent may be available to help you with your concerns. Learn more.
There are several ways to pay your bill. Pay by phone, pay online, find a payment location, pay by mail and more. Compare your options and choose the one that's best for you.
View Ways to Pay
Engage with us on Facebook, Twitter, YouTube, LinkedIn and Flickr. Ask a question, share your concerns, learn valuable energy usage tips, and stay up-to-date on what BGE is doing in the community.
If you have a concern or complaint that has not been resolved to your satisfaction by BGE, you may contact the Maryland Public Service Commission.
Maryland Public Service CommissionConsumer Affairs Division 6 St. Paul Street, 15th Floor, Baltimore, Maryland 21202
Phone: 1-410-767-8028Toll-Free: 1-800-492-0474Fax: 1-410-333-6844TTY/TDD (Maryland Relay Service): 1-800-735-2258 (Monday through Friday, 8 a.m. to 5 p.m., except holidays)
Web:http://www.psc.state.md.us/
Download a current Form W-9, Request for Taxpayer Identification Number and Certification for BGE [PDF]
Experience shorter wait times from Tuesday-Thursday between 11:00 a.m. and 4:00 p.m.
Longer wait times can be expected on Mondays, the first business day of the month, and the first business day after a holiday.
