In addition to encouraging customers to utilize the digital tools that are available through BGE.com and the BGE Mobile App, we are taking all precautions to ensure that our employees, contractors and customers are protected when there is a need to perform work at homes or businesses.
Occasionally, BGE employees and contractors require access to the interiors of customers’ homes and businesses to access equipment such as indoor electric meters and natural gas meters. All employees are being educated on the signs and symptoms of the coronavirus, and any employee who may have symptoms will be evaluated by a medical professional and self-quarantined as a precaution for their health and the health of others. It may be necessary for employees to wear facemasks and gloves while working in a location, as a precaution to protect employees and customers.
We will always contact you in advance of work being performed at your property, except in the case of natural gas or electric emergencies requiring immediate access where you will be contacted on-site. When contacted, please share any health concerns with our representative so we can ensure you get the service and care you need.